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Smoky Mountain HVAC

5 technicians32 remote diagnoseslast 90 days

01WHAT THE TOOL IS WORTH

The two numbers a shop owner asks about. Did the tool help the techs? And did it close jobs in fewer trips?

Useful diagnoses
97%
Of 32 remote diagnoses last quarter, 31 were rated by the tech as useful for the job they were running.
Fix on first visit
81%
Of the 31 diagnoses the techs found useful, 25 closed in a single visit. Fewer trucks rolled means more jobs in the same week.
02THE TEAM

Five techs, one tool, ninety days. The numbers below tell you who's using the diagnoses the most and who's closing jobs cleanest.

01
Mike Chen
Senior
18 diagnoses run last quarter.
Useful
94%
Fix on first visit
88%
02
Dave Reyes
Mid-level
5 diagnoses run last quarter.
Useful
100%
Fix on first visit
80%
03
Jamie Wright
Mid-level
4 diagnoses run last quarter.
Useful
100%
Fix on first visit
50%
04
Tyler Brooks
Junior
3 diagnoses run last quarter.
Useful
100%
Fix on first visit
67%
05
Sarah Patterson
Junior
2 diagnoses run last quarter.
Useful
100%
Fix on first visit
100%
03HOW THEY USE IT

The shape of how the diagnoses come in. Photos for most calls. Video when the tech needs the customer to walk something through. Text when the customer can't get a camera on it.

Photo
78%
25 of 32 diagnoses.
Video
13%
4 of 32 diagnoses.
Text
9%
3 of 32 diagnoses.
04RECENT DIAGNOSES

The last twelve diagnoses your techs ran through the tool. Mode, severity, who handled it, when.

Tyler Brooks
Photo
Severity 8
73 days ago
Dave Reyes
Photo
Severity 6
73 days ago
Mike Chen
Photo
Severity 7
73 days ago
Jamie Wright
Text
Severity 8
74 days ago
Mike Chen
Photo
Severity 5
74 days ago
Mike Chen
Photo
Severity 8
75 days ago
Mike Chen
Photo
Severity 6
75 days ago
Mike Chen
Photo
Severity 6
75 days ago
Mike Chen
Photo
Severity 6
75 days ago
Mike Chen
Text
Severity 8
75 days ago
Sarah Patterson
Video
Severity 8
77 days ago
Jamie Wright
Photo
Severity 6
77 days ago
WHEN YOU'RE READY

That's the demo. Yours is next.

Smoky Mountain HVAC is a worked example. Yours would be different — your trade, your taxonomy, your customers, your brand. Tell us about your shop and we'll show you what your version could look like.