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Smoky Mountain HVAC

5 technicians91 remote diagnoseslast 90 days

01WHAT THE TOOL IS WORTH

The two numbers a shop owner asks about. Did the tool help the techs? And did it close jobs in fewer trips?

Useful diagnoses
93%
Of 91 remote diagnoses last quarter, 85 were rated by the tech as useful for the job they were running.
Fix on first visit
74%
Of the 85 diagnoses the techs found useful, 63 closed in a single visit. Fewer trucks rolled means more jobs in the same week.
02THE TEAM

Five techs, one tool, ninety days. The numbers below tell you who's using the diagnoses the most and who's closing jobs cleanest.

01
Mike Chen
Senior
38 diagnoses run last quarter.
Useful
97%
Fix on first visit
78%
02
Dave Reyes
Mid-level
18 diagnoses run last quarter.
Useful
83%
Fix on first visit
80%
03
Sarah Patterson
Mid-level
16 diagnoses run last quarter.
Useful
94%
Fix on first visit
73%
04
Tyler Brooks
Junior
10 diagnoses run last quarter.
Useful
90%
Fix on first visit
56%
05
Jamie Wright
Junior
9 diagnoses run last quarter.
Useful
100%
Fix on first visit
67%
03HOW THEY USE IT

The shape of how the diagnoses come in. Photos for most calls. Video when the tech needs the customer to walk something through. Text when the customer can't get a camera on it.

Photo
74%
67 of 91 diagnoses.
Video
20%
18 of 91 diagnoses.
Text
7%
6 of 91 diagnoses.
04RECENT DIAGNOSES

The last twelve diagnoses your techs ran through the tool. Mode, severity, who handled it, when.

Tyler Brooks
Photo
Severity 8
43 days ago
Dave Reyes
Photo
Severity 6
43 days ago
Mike Chen
Photo
Severity 7
43 days ago
Jamie Wright
Text
Severity 8
44 days ago
Mike Chen
Photo
Severity 5
44 days ago
Mike Chen
Photo
Severity 8
45 days ago
Mike Chen
Photo
Severity 6
45 days ago
Mike Chen
Photo
Severity 6
45 days ago
Mike Chen
Photo
Severity 6
45 days ago
Mike Chen
Text
Severity 8
45 days ago
Sarah Patterson
Video
Severity 8
47 days ago
Jamie Wright
Photo
Severity 6
47 days ago
WHEN YOU'RE READY

That's the demo. Yours is next.

Smoky Mountain HVAC is a worked example. Yours would be different — your trade, your taxonomy, your customers, your brand. Tell us about your shop and we'll show you what your version could look like.